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On this page... DELIVERY POLICY, REFUND POLICY, RETURN OF GOODS POLICY

DELIVERY POLICY

1. Ordering Information

  • upon successfully submitting your order at the ‘Checkout’ on this website you will immediately see a ‘Thank You’ page containing your order number and order details, which you should print for your records. It is your reference should you have a query at a later stage.
  • after ordering, within about 30 minutes you will also receive an confirmation email from us containing your order details.

  • if you have correctly provided all the information we need to process your order (i.e. you have supplied all your necessary information) and we have all the products in stock that you ordered you will not hear from us again regarding that order. We will process it and ship it.

  • if we are out of stock of any item you have ordered we will send you an email within 30 minutes and also ring you on the next business day to advise of an estimated time of delivery.

  • 2. Shipping Despatch Timeframes: The page for each product on this website clearly shows the ‘Days for Despatch’ near the price. This informs you of the number of business days in which we will despatch your product.

    Our policy for despatching most orders within a maximum 3 business days, often less, (does not include weekends or public holidays) after we receive your order.

    Note that different states within Australia have different Public Holidays (and therefore Business Days).

    A small part of our range may have longer despatch times, if so this will be clearly displayed on each product page.

    3. Delivery Charges: All charges are listed on checkout.

    4. Shipping Confirmation (Australian orders): we despatch all orders in Australia via Australian Air Express couriers. This is a joint venture company between Australia Post and Qantas.

    • when we despatch your order we will email you with your ‘Order Tracking Number’
    • if you have any queries about your order after we despatched it you use your ‘Order Tracking Number’ on the website of Australian Air Express to check its transit progress.
    • all queries about your after we have despatched it should be directed to Australian Air Express, telephone 13

    5. Shipping Method: Our current shipment method is via Australia Post for the majority of orders, for other shipments we shall contact you with shipping details as required.

    6. Shipping Confirmation (International orders): We despatch all international orders via Australia Post (the Australian national postal service), the method of delivery once it leaves Australia and/or is within your country or any transit countries between is out of our control. We have no way of knowing nor controlling this. We do not guarantee international deliveries nor accept any liability for international orders arriving or arriving in good condition. You may request shipment by an international courier company such as DHL, Federal Express, UPS, if so we can obtain a price for your shipment and refer back to you for acceptance prior to shipping.


    REFUND POLICY ^top

    Under the Trade Practices Act 1974 you may seek a refund if goods:

    • are or become faulty through no fault of your own
    • are not fit for a stated purpose or a purpose you made known to our sales staff
    • don’t match our description or sample
    • have defects that were not obvious or we did not bring to your attention.

    Goods must be returned within a reasonable period and proof of purchase (the receipt) will be required. You may also be asked to demonstrate that the problem with the goods was not your fault.

    If you prefer an alternative to a refund, we can arrange for goods to be exchanged to an equal value and/or standard. A Credit Note might be offered at our discretion.

    When purchasing products please choose carefully as you are NOT ENTITLED to a refund if you simply change your mind. Keep your receipt as proof of purchase.

    At our discretion we may also refund part or all of your return postage costs.

    If you need to return any item please ensure you enclose all your details in the package. Always remember to ask for a proof of postage from your Post Office when returning goods, just in case the package fails to reach us.


    RETURN OF GOODS POLICY ^top

    All products sold on this site are covered by a warranty from their manufacturer against faulty workmanship or materials.

    1. BOOKS - Books bought via this website are covered by a full 100% no-questions-asked money back ‘Satisfaction Guarantee’. The conditions to receive your full refund are:

    • the book/s are returned within 7 days of you receiving it/them
    • books must returned in top condition
    • postage must be paid, we will also refund the cost of your return postage with the full refund

    2. MAGAZINES - Please note that our ‘Satisfaction Guarantee’ does not apply to any magazines so please choose carefully.

    3. DVDs - All DVDs are guaranteed against faulty workmanship and materials. Please note that our 'Satisfaction Guarantee' does not apply to any DVDs so please choose carefully.

    4. CAR CARE PRODUCTS - The packaging of car care products is guaranteed to ensure that your product/s arrive in top condition. If the product is damaged upon arrival we will send you a new one but you MUST ring us immediately i.e. within 1 day of you receiving it/them. You must return the damaged product/s to us postage paid and we will send you a new one plus a refund for the cost of your return postage.

    Because of the very diverse nature of each individual customer’s the car performance of car care products is not guaranteed.

    5. PRINTS & FRAMES - These products are despatched with substantial protective packaging. If it/they are damaged on arrival you must contact us with

    Please note that the satisfaction guarantee does not apply to any of these products so please choose carefully.

    METHOD OF REFUND
    We will refund your money in the same manner which you originally paid e.g. credit car, cheque, or cash (for purchases in our showroom only).


    TAXES: - All products are levied with the Australian GST (Goods and Services Tax) which is 10%, this is included in all prices shown.


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    Ring 1300 CAR GUY (1300 227 489)    Wholesale & Trade Showroom at Unit 5 Mirra Business Park / 9 Mirra Court, Bundoora, VIC, 3083